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Optum technical support

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Claims Edit System (CES) Software Support

Editing software that catches errors, omissions and questionable coding relationships.

Claims Manager Software Technical Support

Align clinical and revenue cycle workflows for faster, more accurate reimbursement.

Phone: 1-866-678-8646 option 6

More support information

The Enterprise Computer-Assisted Coding (CAC) Platform brings together all of the information and tools that coders and clinical documentation staff need into a single, streamlined solution. 

Phone: 1-866-678-8646 option 1 


An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.  

Phone: 1-866-678-8646 option 2

Help ensure your EDI transactions are compliant with standards, regulations and payer requirements.  

Phone: 1-800-765-6818 option 5 


EASYGroup™ is a portable software library that supports the implementation of prospective payment systems. 

Phone: 1-800-999-3747 option 6 


Find help for, the coder’s essential CPT,® ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code look-up software. 

Phone:  1-866-678-8646 option 4


The Impact suite of solutions is comprised of Impact Pro® and Impact Intelligence®. Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk. 

Phone:  1-866-678-8646 option 7


Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allows customization to meet each department’s specific needs.. 

Phone:  1-866-678-8646 option 3

Find product updates, announcement, and other important documentation. 


Website: Optum Customer Portal

Get PPS and CES announcements, release notes, known product issues, regulatory insights, as well as other user documentation.. 

Website: Regulatory Portal sign-in

You can reduce denials and improve A/R recovery with one customized solution. And we customize every relationship, so you can fix short-term resource demands or design long-term improvements. 

Phone:  1-866-678-8646 option 9


Contact us for state fee schedule support.

Phone:  1-800-765-6818 option 3


Symmetry® produces standard, clinically-homogenous, risk-adjusted units of analysis, the basis for valid financial and clinical comparisons, to help organizations effectively manage costs, mitigate risk and measure quality.

Phone:  1-866-678-8646 option 7


This is your source for training on Optum and Optum360 solutions, including eLearning, webinars, job aids, user guides, blogs and discussions, plus a wide array of continuing education for coders, clinical staff and providers.. 

Website: Optum Learning Community

Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and, to assist payers to accurately reimburse using the prospective payment methodologies.

Phone:  1-800-999-3747 option 6