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Change Healthcare Copay/Coupon Savings Program update

In response to our temporary processing outage, Change Healthcare has moved some copay card/coupon programs to other adjudication processors.

As the company works to fully restore these programs, continuity of patient care remains our primary goal. In the meantime, please refer to the following list of affected programs. We will update this list frequently, so please check back often.


Affected copay/coupon programs

If you received a reject message while transmitting a claim to a BIN/PCN, refer to the following list for further instruction. If the product is not listed or does not include information about how to process a claim through an alternative BIN/PCN, contact the patient assistance help desk on the coupon.

Download list

Last updated on May 3, 2024

Thank you for your patience and flexibility. We will continue to provide updates on our ongoing restoration of copay/coupon programs.