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E-book

The role of navigation in simplifying healthcare

Learn how an active approach to advocacy can help improve member experiences while driving down costs.

The healthcare system in the United States is highly fragmented and not intuitive for the average consumer. Even with the advancements in care and technology, navigating the health system is more complex than ever.

For members, there are challenges throughout the process, from scheduling appointments to paying medical bills to understanding the benefits available to them.

In this e-book, we’ll outline current challenges, the downstream costs of this complexity and how advocacy solutions can simplify the member experience while driving down costs.

Key takeaways

  • Personal circumstances can further amplify healthcare complexity
  • Complexity creates human and financial costs for both members and their employers
  • Optum Guide offers an active approach to advocacy that is powered by clinical and market expertise
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