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White paper

The path to 4+ Star performance

Focus on member experience to impact 2023 Star Ratings.

Member Engagement: Key to 4+ Star performance

Member experience is a winning strategy

For 2023 Star Ratings, performance on the CAHPS measures will be the key differentiator between high-performing and low-performing plans. Read about why focusing on the member experience is a winning strategy for high-performing plans.

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The customer experience trap

Learn why customer loyalty is decreasing while innovation in member experience is increasing.

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White paper

The path to 4+ Star performance

Focus on member centricity to impact 2023 Star Ratings.

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