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C-suite research: Consumer-centric health care

Examine the acceleration toward consumer-centric care with insights and perspective from health care leaders — and what that means for your strategic plan.


How health care leaders are responding to consumers

Patients are looking for enhanced accessibility, personalized interactions and seamless digital experiences. Health care leaders must rethink traditional models and use a more consumer-centric approach.

This research report explores the challenges and benefits of improving health care experiences for consumers. We look at many topics, including how to:

  • Use consumer data to tailor services and care
  • Create digital health partnerships
  • Use technologies to streamline access
  • Fix fragmented communication
  • Support high-value choices with price transparency efforts

Find out what strategies and success metrics are most on leaders’ minds. We also look at the advantages organizations will have when they meet rising consumer expectations. 


Complete the form to download the report