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In-home Assessment Program

The HouseCalls program visits members at home to deliver better health outcomes.


HouseCalls bring proactive, preventative care



6 triple-weighted Star measures

In-home visits can improve performance on key Star measures.


3,800+ advanced practice clinicians (APCs)

APCs conduct in-home visits to help plans improve quality and obtain more accurate reimbursement.


Over 3 million Star gaps closed, an 87% closure rate

Patient assessments close Star gaps to help health plans manage member care. 

Fact sheet

HouseCalls overview

With Optum® HouseCalls in-home or virtual assessments, we can reach your members where they are and help assess what they need to help improve their health and help you achieve your goals. 



The HouseCalls difference: Kim's story

HouseCalls advanced practice clinicians (APCs) are dedicated to supporting the members that they serve and their communities. One HouseCalls APC, Kim, believes that a good day is when she feels like she's helped somebody. Watch the video to see her story.


HouseCalls may help address social determinants of health

Social determinants of health (SDOH) affect a range of health, quality-of-life outcomes and risks such as safety, social support, transportation and housing. 68% of Americans have at least one SDOH challenge. Learn how Optum HouseCalls in-home assessments may help address the challenges of SDOH.

Social determinants of health

Learn how HouseCalls helps to manage care and improve quality.

NCQA Accreditation for Credentialing

March 20, 2023 - March 20, 2026 

Collaborative Care Services, Inc.

Learn more

NCQA Accreditation for Provider Network and Credentialing