Full Width Image Background
Full Width Image Background
Text

Technical support

We are here to help. Below you'll find phone numbers, emails and more to assist you.

Full Width Image Background
Text

Frequently requested information

Text

Claims Edit System (CES) Software Support

Claims Edit System is a claims editing software that automatically reviews and catches errors, omissions and questionable coding relationships from professional and facility claims for commercial, Medicare and Medicaid lines of business.

Phone: 1-800-765-6818, option 2

Email: cesclient.support@optum.com

Text

Claims Manager Software Technical Support

Align clinical and revenue cycle workflows for faster and more accurate reimbursement with Optum Claims Manager Professional.

Phone: 1-800-765-6818, option 1

Email: claimsmanager-client-support@optum.com

Text

Contract Manager Technical Support

Optum360® Payment Integrity Compass incorporates people, process and technology to help you reach a new level of payer performance.

Phone: 1-800-765-6818, option 1

Email: ats.contractmanager.support@optum.com

Accordion Block v2
  • Computer-Assisted Coding Technical Support

    The Enterprise Computer-Assisted Coding (CAC) Platform brings together all of the information and tools that coders and clinical documentation staff need into a single, streamlined solution.

    Phone: 1-866-868-4147, option 1

    Email: cacsupport@optum360.com

    Connectivity Solutions (iEDI) Technical Support

    An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.

    Phone: 1-866-868-4147, option 1

    Claredi Classic Technical Support

    Help ensure your EDI transactions are compliant with standards, regulations and payer requirements.

    Phone: 1-800-765-6818, option 5

    Email: claredisupport@ediconnect.com

    EASYGroup Client Technical Support

    EASYGroup™ is a portable software library that supports the implementation of prospective payment systems.

    Phone: 1-800-999-3747, option 6

    Email: clientservices@optum.com

    EncoderPro 

    Find help for EncoderPro.com, the coder’s essential CPT,® ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code look-up software.

    Phone: 1-800-765-6797

    Email: techsupport@optum360.com

    Impact Suite Technical Support

    The Impact suite of solutions is comprised of Impact Pro® and Impact Intelligence.® Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk.

    Phone: 1-866-818-7503

    Email: client.support@optum.com

    Optum LYNX Outpatient Charge Capture

    Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allows customization to meet each department’s specific needs.

    Phone: 1-866-868-4147

    Optum Product Services – Customer Portal

    Find product updates, announcement, and other important documentation.

    Email: productservices@optum.com

    Website: Optum Customer Portal 

    Regulatory Portal

    Get PPS and CES announcements, release notes, known product issues, regulatory insights, as well as other user documentation.

    Website: Regulatory Portal sign-in 

    Reimbursement and Workflow Solutions (RWS)

    You can reduce denials and improve A/R recovery with one customized solution. And we customize every relationship, so you can fix short-term resource demands or design long-term improvements.

    Phone: 1-866-868-4147

    Email: rwssupport@optum360.com

    State Fee Schedule Support

    Contact us for state fee schedule support.

    Phone: 1-800-765-6818, option 3

    Email: statefeeschedule-support@optum.com

    Symmetry Suite Technical Support

    Symmetry® produces standard, clinically-homogenous, risk-adjusted units of analysis, the basis for valid financial and clinical comparisons, to help organizations effectively manage costs, mitigate risk and measure quality.

    Phone: 1-866-818-7503, option 3

    Email: symmetrysupport@optum.com

    Web.Strat Client Technical Support

    Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and, to assist payers to accurately reimburse using the prospective payment methodologies.

    Phone: 1-800-999-3747, option 6

    Email: client.services@optum.com

    General inquiries

    Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT, at 1-888-445-8745.

    OR
Text

Ready to sign in or register for an account?

Sign in or register