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Claims Edit System (CES) Software Support

Editing software that catches errors, omissions and questionable coding relationships.

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Claims Manager Software Technical Support

Align clinical and revenue cycle workflows for faster, more accurate reimbursement.

Phone: 1-800-765-6818 option 11

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Contract Manager Technical Support

Optum360® Payment Integrity Compass incorporates people, process and technology to help you reach a new level of payer performance.

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More support information

The Enterprise Computer-Assisted Coding (CAC) Platform brings together all of the information and tools that coders and clinical documentation staff need into a single, streamlined solution. 

Phone: 1-866-868-4147 option 1 

Website: support.optum360.com

An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.  

Phone: 1-866-868-4147 option 1

 

 

Help ensure your EDI transactions are compliant with standards, regulations and payer requirements.  

Phone: 1-800-765-6818 option 5 

Email: claredisupport@ediconnect.com

 

 

EASYGroup™ is a portable software library that supports the implementation of prospective payment systems. 

Phone: 1-800-999-3747 option 6 

Email: client.services@optum.com

 

 

Find help for EncoderPro.com, the coder’s essential CPT,® ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code look-up software. 

Phone:  1-800-765-6797

Email: techsupport@optum360.com

 

The Impact suite of solutions is comprised of Impact Pro® and Impact Intelligence®. Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk. 

Phone:  1-866-678-8646 option 7

Email: client.support@optum.com

 

Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allows customization to meet each department’s specific needs.. 

Phone:  1-866-868-4147

 

Find product updates, announcement, and other important documentation. 

Email:  productservices@optum.com

Website: Optum Customer Portal

Get PPS and CES announcements, release notes, known product issues, regulatory insights, as well as other user documentation.. 

Website: Regulatory Portal sign-in

You can reduce denials and improve A/R recovery with one customized solution. And we customize every relationship, so you can fix short-term resource demands or design long-term improvements. 

Phone:  1-866-868-4147

Email: rwssupport@optum360.com

Contact us for state fee schedule support.

Phone:  1-800-765-6818 option 3

Email: statefeeschedule-support@optum.com

Symmetry® produces standard, clinically-homogenous, risk-adjusted units of analysis, the basis for valid financial and clinical comparisons, to help organizations effectively manage costs, mitigate risk and measure quality.

Phone:  1-866-678-8646 option 7

Email: client.support@optum.com

This is your source for training on Optum and Optum360 solutions, including eLearning, webinars, job aids, user guides, blogs and discussions, plus a wide array of continuing education for coders, clinical staff and providers.. 

Website: Optum Learning Community

Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and, to assist payers to accurately reimburse using the prospective payment methodologies.

Phone:  1-800-999-3747 option 6

Email: client.services@optum.com