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Peer Program Outcomes

As more states want peers as part of their plans, we have led the way in making these services available.


Outpatient usage

States saw an 11% decrease in outpatient usage.*


Inpatient usage

There was a 26% decrease in inpatient admissions.*


ER visits

States saw an overall 17% decrease in ER visits.*


There was an overall 20% increase in medication adherence.*

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Peer support related resources

Peers support each member's path to recovery.

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Optum peer coach and support services offer a person-centered model.

Peer coach and support services

Peers improve outcomes by fostering empowerment.

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Case study

Seeking safety

Peer-led programs address trauma.

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Fact sheet

Peer support for individuals with I/DD

Peer mentors with I/DD help build fulfilling, self-determined lives.

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    *Optum Tableau Workbook: BH Case Management Internal monthly/quarterly performance review, 2021.