Solutions
Simplifying the delivery of medications
Minimize delays and avoid both cancelations and additional outreach by using our e-tools and online resources.
Electronic Prescribing (eRx) to Optum Rx
Enable accurate and efficient electronic prescribing to send prescriptions directly to the pharmacy.
Utilize real-time benefit check
Get patient-specific prescription costs, lower-cost options and coverage details right at the point of care through your ERM platform.
Formulary Updates for Providers
Optum helps minimize patient disruption by providing guidance during formulary cycle updates, allowing for greater medication adherence.
Optum Home Delivery
Driving better clinical outcomes

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Improve medication adherence and patient outcomes
Patients with chronic conditions are more adherent to their medication with home delivery.
Streamline communications
Optum Rx Change Request allows for script clarifications within EHR
Improve patient satisfaction
Patients get free standard shipping, convenient patient refills & more
Offer multi-dose solution
Great option for patients taking 5 plus medications per day
*What do we mean by “adherence”? Simply put, adherent patients use their medications as directed. We use Proportion of Days Covered, or PDC, as used by the Pharmacy Quality Alliance, a recognized standards-setting organization.
Sources
- Percentage Adherent Utilizers - Retail 30 vs. Retail 90 vs. Home Delivery 90, MAPD Population, 2021
- Pages-Puigdemont N, Mangues MA, Masip M, et al. Patients’ perspective of medication adherence in chronic conditions: a qualitative study. AdvTher. 2016: 33(10):1740-1754.
- Internal calculation of patient cost savings assuming 2.5 copay at Home Delivery, Commercial population.
- Internal Optum Rx analysis.
- Kaiser Family Foundation, kff.org 2019 poll.
- Campbell P.J., Patel M., et al. Systematic review and meta-analysis of community pharmacy error rates in the USA: 1993-2015. BMJ Open Quality v.7.
- Internal NPS Scorecard, 2022 Patient NPS HD vs. Retail.
- Optum Rx clinical analytics. Home delivery vs. retail study: Medication adherence among mail-order pharmacy users versus retail pharmacy users for direct commercial in 3 classes. January 2021–December 2021.
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