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Leading out of crisis

Lessons learned in remaining resilient

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Steadying strategies to lead the workforce

“Having a plan to deal with this crisis is not a ‘nice to have.’ It’s a first priority.... People are looking for the voice of leadership.”

The road to recovery and resilience

Seth Serxner is chief health officer and SVP of Population Health at Optum. In this article, he maps out a path forward from the COVID-19 crisis while staying vigilant, flexible and open.

A four-point guide

  • Moving forward by staying vigilant
  • Assessing lessons learned in handling the response
  • Pivoting to recovery
  • Remaining resilient: Three levels of prevention
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