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Optum care model and UnitedHealthcare Assisted Living Plan

Support residents living in senior living communities.


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Health care benefits and clinical support

The Optum care model and UnitedHealthcare Assisted Living Plan© bring specialized health care benefits, clinical support and expertise to residents in senior living communities.

Our patient-centric model is led by an advanced practice clinician (nurse practitioner or physician assistant) to coordinate and support residents’ health care needs. The support we provide residents creates attractive benefits and care management beyond standard Medicare.

The model features:

  • Member and assisted living staff support available 24/7 telephonically
  • Resident health care support to keep them in your community
  • Care communication between the resident, their family, your staff and primary providers

Discover how Optum and UnitedHealthcare work together to deliver added support to staff and care to residents.

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Watch the video below to learn more about the Optum care model in your community

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Video: Senior Housing Care Model | Optum

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The number of adults over age 65 is

estimated to increase by 3.2% each year.


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Are you ready to serve the needs

of this growing population?


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The Optum care model and the UnitedHealthcare

Assisted Living Plan may be able to help.


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This smart solution is designed

to care for your residents


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who require an institutional level of care.


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Here’s how it works.


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When your residents become members,


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they receive health care benefits

and highly coordinated care.


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The benefits go well beyond standard Medicare.


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Members get 24/7 telephonic support

as well as benefits for dental, vision,


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hearing aids and even transportation.


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Coordinated care is delivered through

an advanced practice clinician, or APC.


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The APC works with your staff,

residents and the broader care team.


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With the member’s permission, the APC

also reaches out to the resident’s family,


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operating as a single point of contact

between all care providers and family members,


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ensuring clear, frequent communication.


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Without this level of coordination,

potential gaps in care may arise,


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and there’s a risk of not

getting truly coordinated care.


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For example, let’s say a resident at

your community develops an infection.


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They are taken to a hospital for care,

but there’s no APC serving as a link


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between the hospital staff and your staff.


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Without an APC communicating

with the hospital staff,


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they’re not aware of the resident’s chronic conditions,

medications or advanced care plan.


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In addition, the APC can help communicate details

about the resident’s return and care required.


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Assisted living communities that have partnered

with us are seeing the model’s value.


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They’ve extended resident length of stay for

eight months longer than the national average


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and reduced hospital readmissions by 38%.


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Like the sound of those results?


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Put the power of a United benefits and

Care solutions to work at your community

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and elevate the experience for your residents.


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Learn more about the Optum care model and

the UnitedHealthcare Assisted Living Plan


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at optum.com/alc.

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Let's talk about a partnership in care.

Learn how we can help support you and your residents living in an senior living communities.

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