Health systems are facing unprecedented workforce challenges. Mica Mione, Senior Director, Organizational Development, Optum, says that overcoming these challenges will require new strategies and partnerships.
Mica works with health system partners to ensure cultural alignment between our organizations by engaging the talents of staff and leaders to realize our shared business goals. We sat down with Mica to discuss accessing resources, attracting and retaining a high-quality workforce, and efficient staff utilization.
What are some workforce trends or new obstacles you’ve noticed in your work with health systems?
It’s no secret that health systems are experiencing significant workforce challenges. Given the current climate and labor market, we’ve witnessed the balance of power shift to employees over the last year. An unprecedented number of workers struggle with burnout. They’ve become unsatisfied with their benefits package, and the pandemic has them physically and mentally exhausted — with many deciding to leave their jobs.
Many of us have heard the phrase, the “Great Resignation,” and that’s due to burnout and the desire for an alternative work schedule, higher earnings and better work-life balance.
This is improving work-life balance. It’s reducing commute times. It’s creating more flexibility for people to focus on themselves, their families and others. And this shift really had a profound and lasting impact on employee retention and recruitment efforts.
We’re finding that employees would like to continue working from home. A recent survey from Gartner found that 82% of workers who can work remotely would like to stay remote at least half of the time.
In the health care industry and within its respective administrative services specifically, remote and hybrid work environments can be regarded as a challenge and an advantage. In fact, according to a recent Healthcare Financial Management Association survey, a majority of the revenue cycle workforce is working entirely virtual or in a hybrid model.
This same survey found that 30% of health care organizations plan to completely restructure and increase permanent work-from-home capabilities post-pandemic, so this really is the new normal.
The trend toward remote and hybrid work is opening the job market to new employment opportunities. Employees can find jobs across the country, sometimes even globally. But it also allows health systems to search for talent using a larger net and recruit beyond their local communities.