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Case study

Using data to monitor behavioral health services

An eastern state sought to improve individuals' health and well-being, but they needed a way to gather demographic and utilization data.

A behavioral health dashboard for a spectrum of stakeholders

Optum used the state's enterprise data warehouse (EDW) to create reports showing:

  • How behavioral services function
  • The characteristics of those who receive services
  • How much is spent on services based on location
  • Network adequacy and health equity measures

The reports showed data from the perspective of behavioral health service trends and members receiving behavioral health services. This provided insightful, usable information to a variety of audiences, including:

  • Analysts
  • Department overseeing medical assistance
  • State legislature
  • Behavioral health service providers

Key takeaways

Optum helped this state government fulfill its healthcare mission by:

  • Providing an efficient way to gather demographic and utilization data for behavioral health resources
  • Creating trending reports in simple formats
  • Updating reports weekly to refresh data, improve work efficiency, answer questions and increase access to services
  • Improving transparency for a spectrum of stakeholders
  • Identifying valuable information that can be used to inform state legislature funding decisions

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