White paper
Shooting for the Stars? Make it about members
Improve Star performance through a 3-step approach
Achieve a more equitable and meaningful member experience
As CMS accelerates MA toward its “Patient’s Voice/Member First” vision, health plans will have to quickly pivot to their strategy. This is a true paradigm shift for health plans that have historically focused on clinical quality metrics with little or no deliberate effort to integrate a whole-person care model. Health plans can consistently achieve high Stars performance by following a 3-step approach as a blueprint to embark on this transformational journey.
Related content
The Path to 4+ Star Performance
Implications for 2023 Star Ratings
Member experience and the path to 4+ Stars performance
Focus on member experience to impact 2023 Star Ratings.
The customer experience trap
Learn why consumer loyalty is decreasing while innovation in customer experience is increasing.
Top