It is important to focus on accuracy as early in the claims process as possible. But you also need to identify and recover errors post payment. We focus our data mining efforts on the root cause of overpayments. This informs our actions on how to change or eliminate the errors in the pre-payment cycle.
We take a macro and micro view of errors and the financial impact based on fully validated recovery files. Our statistical technique identifies situations that are hard to spot at the transactional level. This unlocks significant recovery and prevention opportunities.
For clients who choose to outsource recovery as well as data mining, our process includes:
- Provider communication
- Mail processing
- Appeals management
- Cash recoveries
- Offset recoveries
- Provider refunds