Optum Serve, proudly serving those who serve
LHI is now Optum Serve and while our name has changed, the heart and soul of our mission remains the same.
Delivering quality health care to U.S. Service Members and Veterans
Our name has changed but our dedication to Veterans and Military Service Members, World Trade Center Survivors, and those who keep America safe and running has never been stronger.
At Optum Serve, we exist for one reason. Actually, make that more than 20 million reasons — to serve those who proudly serve our country.
Optum Serve is dedicated to the best standard of care. By partnering with government agencies dedicated to a variety of members, including, Military Service Members and Veterans, we can provide complete access to health care and a broader range of health services, closer to home.
At Optum Serve our team has a large percentage of Veterans who take great pride in building programs for the military and Veteran communities. Our business was born from Optum and United Health Group who are long-standing, trusted providers of transformative health solutions with compassion and exceptional execution.
Strong commitment to care for those who serve
Across the board, Optum Serve has taken a deep look at every facet of the care experience for our nation’s heroes — and delivers improved quality and access wherever possible.
This means reduced wait times, quick response times and simplified care approaches.
Faster access to care for those who serve
We’re widening our physical footprint to deliver reduced drive times and often reduced wait times for appointments.
Driving positive outcomes for those we serve through robust programs
U.S. Military Entrance Processing Command
The United States Military Entrance Processing Command (USMEPCOM) provides physical and mental examinations for applicants to ensure that they are prepared to join our nation's defense team. Optum Serve supports the USMEPCOM by leveraging our provider network of physicians to provide specialty exams to ensure candidates are ready to serve.
Military Health System Nurse Advice Line
The Military Health System Nurse Advice Line helps active duty Service Members, their families and retirees receive and access care 24/7/365. As the primary contractor for this program, Optum Serve helps connect beneficiaries to a nurse or care coordinator within 30 seconds, anywhere, at any time.
Reserve Health Readiness Program
Optum Serve supports the Department of Defense through the Reserve Health Readiness Program. This program provides Reserve and National Guard components with mental and physical exams to ensure they are fit for deployment.
Medical Disability Exams
Optum Serve assists the VA in providing quality compensation and pension exams to Veterans and separating Service Members seeking benefits for service-connected health issues.
Telephone Lifestyle Coaching for Veterans
Optum Serve supports the Veterans Health Administration's Telephone Lifestyle Coaching program, which encourages U.S. Veterans to take control of their health and engage in healthy behaviors. This custom lifestyle coaching program addresses the following behaviors: striving for a healthy weight, eating wisely, being physically active, managing stress and limiting alcohol.
VA Community Care Network
Optum partners with the VA through its Community Care Network (CCN) as the third-party administrator in Regions 1, 2 and 3. VA CCN provides more than 6 million Veterans with options for receiving quality care in their communities across 36 states, Washington, D.C., Puerto Rico and the U.S. Virgin Islands.