Optum Serve™ has earned a number of certifications and industry distinctions that help to enable the highest quality products and services for our customers, including:
CMMI Development Level 4 and Services Level 3
Optum Serve Technology Services (OSTS) is an established CMMI® Maturity Level 4 organization. It is also certified as a CMMI Level 3 organization for services. At these levels, process performances are “quantitatively managed,” which means that processes are controlled, measured and predictable for expedient, high-quality outcomes. These certifications demonstrate the organization’s commitment to high quality, reduced costs, consistent on-time delivery, greater productivity and overall greater solution and service satisfaction.
The official CMMI Published Appraisal Results Site (PARS) listing can be viewed here.
Logistics Health Incorporated (LHI) and The Lewin Group, which are part of Optum Serve, are certified to the ISO 9001:2008 standard for quality management systems. To be certified, these organizations demonstrated to independent auditors that their internal quality management systems include:
- Clearly stated quality objectives
- Defined processes and procedures for pursuing those objectives
- Systems to document performance
- Uniform review of performance against objectives
- Periodic review of the quality system itself
- A codified pursuit of continual improvement
For more information about the certification, visit The Lewin Group or LHI.
Amazon Web Services
Optum Serve through Optum Serve Technology Services has been a part of the Amazon Web Services (AWS) Partner Network (APN) since 2014 and achieved “Standard Consulting Partner” status in 2015. Optum Serve Technology Services achieved the partner status upgrade through a combination of:
- Demonstrated innovations on the AWS platform by our AWS DevOps Lab;
- Strong pool of certified AWS architects; and
- Successful deployment of federal government cloud projects on AWS GovCloud.
This elevated partnership status validates Optum Serve Technology Services proven capabilities to architect and deliver AWS Public and GovCloud solutions in a highly agile manner.
National Committee for Quality Assurance (NCQA)
LHI meets NCQA compliance standards for credentials verification services.
Utilization Review Accreditation Commission (URAC)
The LHI health call center is accredited by URAC.
Other Optum Serve certifications and industry partnerships include: