Maintenance and Operations for Eligibility
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Outsourcing Maintenance and Operations (M&O) services for eligibility systems has many benefits. It's more efficient, less costly and improves administrative outcomes. Delegating these functions creates a single point of contact for system accountability.
By minimizing eligibility system outages, we help participants enroll in HHS programs quickly and efficiently. This allows them to receive the services they need. Case managers benefit from more reliable access to participant information to coordinate services.
Optum Maturity Model for M&O transition
Our approach to M&O for your eligibility system is an ongoing process of assessing, analyzing, planning, executing and measuring. This allows states to continuously improve, optimize and transform their programs.
Optum has partnered with states for more than two decades to manage data and systems. We’re Gold-certified for Operational Sustainability by the Uptime Institute. The institute rated us as having exceptional M&O and building characteristics and low site location risks.