Contact Us

Please select from the list below or use the directory to view contact information.

If you have questions about a prescription or prescription benefits, contact OptumRx at (800) 788-4863.

+   Sales Inquiry
For information about Optum solutions for your business.
For information about Optum solutions for your business.

Information about Optum Solutions

Call (866) 386-3404 | Email info@optum.com | Contact Us Form Call (866) 386-3404 | Email info@optum.com | Contact Us Form

Information about Optum Pharmacy Benefit Management Solutions

Email optumrxsales@optum.com or Email PharmacyProposalServices@Optum.com | Business Client Portal

Information about Optum Medical Coding, Billing or Reimbursement Books/eProducts

Call (800) 464-3649, option 1 | Email customerassistance@optum.com | OptumCoding Call (800) 464-3649, option 1 | Email customerassistance@optum.com | OptumCoding

+   Individual & Member
For questions in reference to a claim, your benefits or a letter you received.
For questions in reference to a claim, your benefits or a letter you received.

OptumRx Prescription Customer Service & Mail Order Pharmacy

Call (800) 788-4863 | OptumRx Call (800) 788-4863 | OptumRx

Financial Accounts & COBRA

Health Saving & Reimbursement Accounts, Retiree Accounts, Benefits Administration, COBRA Administration.
Health Savings Accounts (HSAs): Call (866) 234-8913, option 1 | Flexible Spending Accounts (FSAs), Health Reimbursement Accounts (HRAs), and Transportation Services: Call (800) 243-5543 | Retiree Accounts: Call (877) 298-2322 | COBRA: Call (866) 301-6681 Health Savings Accounts (HSAs): Call (866) 234-8913, option 1 Flexible Spending Accounts (FSAs), Health Reimbursement Accounts (HRAs), and Transportation Services: Call | (800) 243-5543 Retiree Accounts: Call | (877) 298-2322 COBRA: Call | (866) 301-6681


Complex Medical Conditions

Transplantation, Cancer, Chronic Kidney Disease, Congenital Heart Disease, Infertility, Neonatology, Obesity, Pregnancy, Women's Health Service
Call (800) 847-2050 | Complex Medical Conditions Call (800) 847-2050 | Complex Medical Conditions


Lien & Accident Information

Subrogation/Third Party Liability Questionnaire Call (866) 876-2791 | Recovery Facts Questionnaire Call (866) 876-2791 | Recovery Facts Questionnaire

Medicare Prescription Drug Plan Members (PDP) Support

Call (877) 889-6358 | TDHI for the hearing impaired: Call (800) 498-5428 Call (877) 889-6358 TDHI for the hearing impaired: Call | (800) 498-5428

Medpoint Health Report Request

Call (888) 206-0335 Call (888) 206-0335

NowClinic

Call (877) 270-7516 | Now Clinic Call (877) 270-7516 | Now Clinic

Online Wellness Portal Support

Online Portals, Health Assessments, Online Wellness Programs, Online Coaching
Call (866) 868-5484 Call (866) 868-5484

Optum HealthAllies

Discount Health & Wellness Program Call (800) 377-0263 | OptumHealthAllies Call (800) 377-0263 | OptumHealthAllies

Physical Health

Chiropractic, Physical Therapy, Occupational Therapy, Speech Therapy, Complementary Alternative Medicine
Call (800) 873-4575 | Physical Health Provider Locator Call (800) 873-4575 | Physical Health Provider Locator

+   Technical Support
For information in regards to a product or service you are already using.
For information in regards to a product or service you are already using.

AIM Health Technical Support

Call (615) 503-1000 Call (615) 503-1000

Caremedic Technical Support

Call (800) 761-9830 | Email support@caremedic.com Call (800) 761-9830 | Email support@caremedic.com




Computer Assisted Coding

Call (888) 224-6300 | Email support@alifemedical.com Call (888) 224-6300 | Email support@alifemedical.com

Connectivity Solutions (EDI)

Call (866) 367-9778 | Email service2@optum.com Call (866) 367-9778 | Email service2@optum.com


Encoderpro.com/FeeAnalyzer.com

Call (800) 765-6797 | Email techsupport@optum.com Call (800) 765-6797 | Email techsupport@optum.com

GeoSuite: GeoNetworks, GeoCoder, Data Cleaner, Directory Expert, Disruption Analysis, NetworksPro

Call (800) 683-8434 opt 1 | Email geosupport@optum.com Call (800) 683-8434 opt 1 | Email geosupport@optum.com


HospitalBenchMarks.com

Call (800) 859-2447 opt 2 | Email client.services@optum.com Call (800) 859-2447 opt 2 | Email client.services@optum.com

iCES or CES Knowledgebase

Call (800) 765-6818 opt 2, opt 1 | Email ats.techsupport@optum.com Call (800) 765-6818 opt 2, opt 1 | Email ats.techsupport@optum.com

iCES or CES Knowledgebase (Clinical)

Call (800) 765-6818 opt 1, opt 2 | Email cesclient.support@optum.com Call (800) 765-6818 opt 1, opt 2 | Email cesclient.support@optum.com

Medpoint (Client Support)

Call (866) 818-7503 | Email client.support@optum.com Call (866) 818-7503 | Email client.support@optum.com

Netwerkes.com

Call (866) 521-8547 Call (866) 521-8547

Optum Clinical Solutions (Picis)

Call (866) 405-5402 | https://users.picis.com Call (866) 405-5402 | https://users.picis.com

Optum LYNX Outpatient Charge Capture

Call (866) 295-8858 | Email support@lynxmed.com Call (866) 295-8858 | Email support@lynxmed.com

OptumInsight.com (Client Portal)

Call (800) 765-6818 opt 5 | Email productservices@optum.com Call (800) 765-6818 opt 5 | Email productservices@optum.com

OptumRx Business Client Portal

Business Client Portal | Business Client Portal

Parallaxi & Trendview Technical Support

Call (800) 367-2427 Call (800) 367-2427


ProviderLookupOnline

Call (800) 683-8434 opt 2 | Email solutionservices@optum.com Call (800) 683-8434 opt 2 | Email solutionservices@optum.com



Stepwise Medical Underwriter/Impact Suite or Insight Chart Sync

Call (866) 818-7503 | Email client.support@optum.com Call (866) 818-7503 | Email client.support@optum.com


Webstrat/Winstrat or Rate Manager

Call (800) 999-3747, opt 6 | Email client.services@optum.com Call (800) 999-3747, opt 6 | Email client.services@optum.com


+   Provider Services
For questions related to claims or credentialing with entities of Optum.
For questions related to claims or credentialing with entities of Optum.

Pharmacy Prior Authorization

Call (800) 711-4555, option 2 Call (800) 711-4555, option 2

Rx Healthcare Professionals Portal

Rx Healthcare Professionals Portal

Financial Services & Payment Services

Electronic Payments & Statements, Health Accounts & Provider Lending
Electronic Payments and Statements: Call (877) 620-6194 | Financing & Credit: Call Adrian Hebig at: (763) 732-6269 | Financial Electronic Payments and Statements: Call (877) 620-6194 Financing & Credit: Call | Adrian Hebig at: (763) 732-6269 | Financial


Complex Medical Conditions Network

Tranplantation, Cancer, Chronic Kidney Disease, Congenital Heart Disease, Infertility, Neonatology, Obesity, Pregnancy,  Womens Health Services
Call (800) 847-2050 | Complex Medical Call (800) 847-2050 | Complex Medical

Credentialing Process Questions

Call (800) 398-0335 Call (800) 398-0335

Directory or Geographical Update Questions

Call (800) 683-8262 Call (800) 683-8262

Physical Health Network

Chiropractic, Physical Therapy, Occupational Therapy, Speech Therapy, Complementary Alternative Medicine
Call (800) 873-4575 | Physical Health Call (800) 873-4575 | Physical Health

Provider Inquiry Resolution Team

Questions regarding a Claim Audit on Medical Records
Call (800) 414-2013 Call (800) 414-2013

Provider Support Center

Questions about PAF Forms or Chart Review Inquiries
Call (877) 751-9207 | Email providersupport@optum.com Call (877) 751-9207 | Email providersupport@optum.com

+   Life Science Services
For information on our global Life Sciences businesses and locations.
For information on our global Life Sciences businesses and locations.

Australia

1st Floor, 370, 372 Norton Street, Lilyfield Australia 2040 Call +61 2 9572 4500 | Email enquiries@optum.com Call +61 2 9572 4500 | Email enquiries@optum.com

Shanghai, China

15/F, Unit 1505-1506, Orient Center, 699 Nanjing West Road, Shanghai, 200041, P.R.C.
Call 0086-21-52110772 | Email enquiries@optum.com Call 0086-21-52110772 | Email enquiries@optum.com

France

41 rue des Trois Fontanot, 92000 Nanterre France
Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Germany

Konrad Zuse Platz 11, 81829 München Germany Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Spain

CALLE BALMES 89-91 7 1-2-3, BARCELONA, 08008 España Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Sweden

Klarabergsviadukten 90, Hus D, 11164 Stockholm Sweden Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Maidenhead, United Kingdom

Star House, 20 Grenfell Road, Maidenhead, Berkshire SL6 1EH Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Uxbridge, United Kingdom

3rd Floor, Beaufort House, Cricketfield Road, Uxbridge United Kingdom UB8 1QG Call +1-612-234-9015 | Email connected@optum.com Call +1-612-234-9015 | Email connected@optum.com

Burlington, Ontario, Canada

5500 North Service Road, Suite 501, Burlington, Ontario L7L 6W6 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Dundas, Ontario, Canada

4 Innovation Drive, Dundas, Ontario L9H 7P3 Call 1-866-722-6734 | Email connected@optum.com Call 1-866-722-6734 | Email connected@optum.com

Quebec, Canada

3333 Boulevard Cote-Vertu, Suite 200, Ville Saint Laurent, Quebec H4R 2N1 Call 514-940-0313 | Email connected@optum.com Call 514-940-0313 | Email connected@optum.com

California

4365 Executive Drive, San Diego, CA 92121 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Illinois

200 W Madison Street, Chicago, IL 60606 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Massachusetts

10 Cabot Road, Medford, MA 02155 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Minnesota

13625 Technology Drive, Eden Prairie, MN 55344 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

New Jersey

131 Morristown Road, Basking Ridge, NJ 07920 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Pennsylvania

680 Blair Mill Road, Horsham, PA 19044 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Utah

2525 Lake Park Boulevard, West Valley City, UT 84120 Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Latin America

Call 1-800-765-6713 | Email connected@optum.com Call 1-800-765-6713 | Email connected@optum.com

Rhode Island

24 Albion Road, Building 400, Lincoln, RI 02865 Call 1-800-572-9394 | Email connected@optum.com Call 1-800-572-9394 | Email connected@optum.com

+   Corporate Information
For information about media contacts, corporate headquarters and employment information.
For information about media contacts, corporate headquarters and employment information.

Optum Headquarters

11000 Optum Circle, Eden Prairie, MN 55344 Call (888) 445-8745 | Email info@optum.com Call (888) 445-8745 | Email info@optum.com

Media Request

General: Call (866) 386-3404 | Email info@optum.com


Employment Verification

Company Code 10324  | The Work Number Website