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The Team Program Manager, in cooperation with the respective Functional Area Team Leads will create an overarching Quality Management Plan comprised of Functional Area and TO sub-plans.  Each sub-plan will detail the content provided below.

Description of Operations
Provides a description of Functional Area of operations, its mission and purpose.  We measure task order or service quality to determine how effectively they meet the intended NAVSEA mission.

Organization and Responsibilities
Provides a description of the Functional Area responsibility to the NAVSEA Organization.  We will measure task order or service quality to determine how effectively we address NAVSEA organizational responsibilities.

Quality Objectives
Provides an overall high-level summary of NAVSEA Functional Area quality activities.  The respective Functional Area Lead will promote quality within their Functional Area to these objectives.

Measurement Methods
Provides a detailed description of measurement methods used to qualitatively and quantitatively sample or record NAVSEA Functional Area quality related metrics.

Analytical Procedures
Provides a detailed description of the process used to qualitatively and quantitatively analyze, understand or determine the root cause of NAVSEA quality compliance or non-compliance.

Data Reduction, Validation and Reporting
Provides a detailed description of the methods employed to qualitatively and quantitatively validate, process and report NAVSEA quality metric data.

Internal Quality Control Checks
Provides a detailed description of quality control checks or sampling that ensure NAVSEA task order or service quality.  This activity is different from the semi-annual quality assurance audit performed by the QSSI Corporate Quality Assurance Manager, which is a Quality Assurance function, not a Quality Control function. 

Quality Assurance Audits
Provides the detailed processes required to support the semi-annual audit by the QSSI Corporate Quality Assurance Manager QA to assure the quality of the overall NAVSEA IT Support Services contract and identify opportunities for improvement.

Preventive Actions
Details Preventive Actions that support NAVSEA task order or service quality and cost savings.  This section will receive updates from audits, change requests, non-compliance reports and other inputs more frequently than the rest of the plan.

Corrective Actions
Details Corrective Actions that support NAVSEA task order or service quality and cost savings.  This section will receive updates from audits, change requests, non-compliance reports, and other inputs more frequently than the rest of the plan.

Opportunities
Provides a summary of captured opportunities that may greatly improve ROI and promote cost savings. This section will receive updates from audits, change requests, non-compliance reports, and other inputs more frequently than the rest of the plan.

Quality Reporting
Details the definition of the quality reporting process from the Functional Area Lead standpoint, including reporting template. Process detailed within this section will be congruent with the process supported by the NAVSEA SEAPORT Communication Plan1.

1The Communication Plan is provided as a sub-plan to our PMP.

 

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about Optum NAVSEA SEAPORT

Please contact: Michael D. Lanier Vice President, Sales Strategy & Operations

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