Features and benefits
Patrick: I remember this from Santa Cruz.
Ron: You used to look younger.
Patrick: We do everything together; we're a team. We're just always happy – I'm always happy. I'm a happy guy, I think that's why Ron and I like each other. 2013, we'd been to Maui and so I thought I had a tan and apparently, I was getting a little jaundiced. They started testing me and finding that my liver was going bad and the transplant list in California is huge.
Ron: And they told us that by the time he would be sick enough to reach the point where you could get a liver, he might be too sick to operate on. We went home.
Patrick: And we cried. Then, I called Optum and they hooked me up with Audrey, sweetheart.
Audrey: The first time that I spoke to him, I could see that he was going to do anything and everything possible to survive. After reviewing Patrick's case, I recommended the Optum Network of Transplant Centers of Excellence.
Patrick: She explained --
Ron: And she knew what she was doing.
Patrick: --the process.
Ron: She spoke our language, she was really great.
Patrick: She was a friend.
Audrey: Over the next six weeks, we had approved Patrick at six different facilities that actually tended to transplant a lot sooner.
Patrick: And so, we flew to Indiana.
Ron: Met with the head of surgery and he said, "Well, I know you're looking around." He says, "Well, stop looking, and just come here."
Patrick: And then, just a couple of days later, the phone rang, and they said, "We have an offer for you." We got to the hospital.
Ron: But, we're not sure we're going to get the liver because he was the backup.
Patrick: I was the backup.
Ron: And all of the sudden, he's in surgery.
Patrick: After the transplant, of course, Ron came in the room. I called my mom and then I called Audrey.
Patrick: She needed to know because she was my buddy and she helped me make it turn out.
Audrey: I'm a nurse and whether I'm at your bedside or I'm on the phone miles away, you're still my patient.
Audrey: I'm Audrey.
Patrick: Oh my God. I changed my mind.
Audrey: Every day, I pray that that day I will be able to touch somebody's life and in Patrick's case, I have touched his life and he has touched mine.
Patrick: I can't believe you're here, I want another hug.
Every day, I feel grateful, every day.
[End of Audio 00:02:26]
New benefits, same low rates*
Effective October 1, 2017, MTP expands risk protection for employers and offers greater value for patients with enhanced coverage in a number of key areas.
*The updated benefits may not be available in every state, reach out to your Optum representative for more information.