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Features and benefits

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Excellence for every patient, every day

Creating a positive patient experience builds loyalty — and loyalty could mean nearly $3 million of revenue potential for a typical hospital. Your patient engagement strategy needs a multi-faceted approach, and our rounding analytics and experts are here to help.

Video: Treat the person, not the patient

The more time your nurses spend in paperwork, the less time they spend bedside. Help get your nurses back to what matters: your patients.

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Language: en

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How was your day today? How was school?

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Well, we learned about the planets and Earth and how we can keep... [unintelligible]

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My mom fell down.

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I don't know.

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Five years old already, what a big girl!

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She's a little bit nervous about today.

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Leo doesn't like getting shots either, can
you help me take care of him?

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There's Leo!

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How did you know about Leo?

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Mrs. Arcuri, I'm all set for you.

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Oh, thank you.

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Thanks so much for fitting me in today.

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I used to be a nurse so I know a last-minute appointment can make the day harder to get through.

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It's really no problem Mrs. Arcuri. Are you recovering okay?

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Yes. Oh but please, call me Dolores. That's what all my patients called me.

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Okay, Dolores.

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[off-screen] Is anything wrong?

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I don't know if you remember me. I called
9-1-1.

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My mother, she's passed. You helped me draw to pass the time--

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--Oh yes, I do remember!

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Ellie!? --Yes

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--Oh I remember that was such a hard time for you.

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But you became a nurse!? --Yeah, I did.

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And you're doing well? --Much better.

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Get back to what matters. With iRound you treat the person, not the patient.

 

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Tools that enable in-the-moment improvement

iRound users have improved HCAHPS rankings by as much as 80% because we provide:

  • Real-time performance visibility against goals
  • Integrated service recovery messaging and triaging
  • Intuitive patient rounding functionality
  • Insight-driven Executives dashboards

Video: Improve patient experience with iRound

One poor experience could drive a patient elsewhere for future care. Learn how iRound gives you the tools to keep your patients happy.

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Patients are the new power brokers in health care.

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They’re paying more of the bills, and are increasingly
the ones choosing where to go for care.

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Which means just one poor experience could drive
a patient elsewhere for all of their future care needs.

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Multiply that bad impression across
hundreds, even thousands, of patients,

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and we’re talking about making
or breaking health system fortunes.

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But what if you could get ahead
of negative patient experiences?

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See what’s hidden beneath the
surface of your organization?

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What if you could know right away when one of
your patients isn’t satisfied with their experience,

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and you could fix it immediately?

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Well, now you can, with
iRound for Patient Experience.

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iRound gives you the tools, insights, and expert
support, all based in decades of research,

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to help you quickly find and fix
problems to keep your patients happy,

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through every experience they have
with your facilities, staff, and physicians.

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By tracking all aspects of each patient’s
experience throughout their stay,

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iRound helps you deliver more
personalized — and better — service.

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iRound also helps you make more informed
decisions by culling executive insights

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from the hundreds of patient encounters happening
each day across all of your facilities.

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All so you can know, without a doubt, that your
care team is delivering an excellent experience

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to every patient, every day.

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Position your organization to win
in a consumer-driven market.

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Schedule a demo of iRound today.

 

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A true, patient-centered approach

To achieve lasting improvements in patient satisfaction and loyalty, you must re-scope your goals to impact the overall patient experience at your facility. We work with you to ensure your ambitions aren’t too narrowly focused and campaign-specific.

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Support from an outcomes-focused advisor

If our analytic services were gym memberships, our dedicated advisors would be personal trainers. They are data analysts, tool experts, networking facilitators and performance improvement champions — with you from day one to help you get the most out of your investment.

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