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The Marriage of Health and Money - and How to Make it Last

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How Optum Bank is working to end consumer confusion by introducing analytics, technology and a digital experience.

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Americans are routinely shocked by their health care bills

Consumers generally do not understand their health care roles and responsibilities. Most are uncertain about how to pay for health care.

A perfect storm looms as no health care stakeholder is ready for the emerging reality. Consumers do not anticipate their growing responsibility for health care costs. Providers fear the shift in responsibility will lead to more uncollected payments, write-offs and possible bankruptcy. Insurers are caught in the middle as patient payments rise. All this will squeeze the industry like never before.

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