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Know where to go for care

The right place or way to get care depends on your situation.

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Here's how to get the care you need, at the right time, in the right way and in the right place.

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Video visit at home

  • Call your doctor’s office to schedule a video visit.
  • You will need a smart phone or tablet, or a computer that has a microphone or video camera. You may need to install software.
  • Tell your doctor your medical problem. Get a diagnosis and care plan. 

Note: Video visits may not be offered in your area. 

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Your primary care doctor’s office

  • This is your main doctor or provider, who will take care of most of your health care needs. 
  • See your doctor for checkups, preventive care and shots.
  • Your doctor can also care for basic health problems like colds, flu or minor injuries.
  • Your doctor will also work with specialists to make sure you get the care you need.

Note: This is not a complete list of medical problems. 

Urgent care clinic

  • Call urgent care if you can’t reach your doctor or your doctor’s office is closed. No appointment needed, just walk in.
  • Go to urgent care for minor cuts, burns, broken bones, muscle sprains or strains. Urgent care staff can also treat coughs, fever. Flu, skin rashes, sore throats and urinary tract infections.

Note: This is not a complete list of medical problems.

Emergency room (ER)

  • Go to the ER for life-threatening health problems.
  • Seek ER care for chest pain, trouble breathing or bleeding that won’t stop. ER staff can also treat poisoning, major injuries or sudden numbness of the arms or face.

Note: This is not a complete list of medical problems.

If it’s a true emergency, call 911 or go to the nearest ER right away.

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The information provided is for general informational purposes only and is not intended to be medical advice or a substitute for professional health care. You should consult an appropriate health care professional for your specific needs.

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