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The Center for Health Equity, created by Optum Serve, is a center of excellence which supports equitable individual and community health.

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Our expertise spans issues related to: 

  • Populations most at risk for health disparities 
  • Cultural competence
  • Emergency management
  • Housing, food and financial security
  • Transportation
  • Education
  • Technology access
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Our tailored and targeted solutions include: 

  • Health equity “gap and opportunity” assessments
  • Strategic planning
  • Actionable analytics and data visualizations
  • Stakeholder engagement and culturally relevant communication strategies
  • Human-centered design
  • Implementation 
  • Learning and diffusion
  • Policy research
  • Evaluation support
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We work hand-in-hand with clients to accomplish their goals via end-to-end program design, implementation and evaluation services. 

We also develop and employ data visualization and analytic tools that integrate clinical, claims and socioeconomic data. This allows us to support the identification, evaluation and tracking of health equity-related goals and progress. We bring awareness of potential bias in underlying data to create a strong foundation to meet the program, policy, analytic and reporting needs of our clients.

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Health equity innovation spotlights

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Supported a demonstration for older residents in HUD-assisted housing program

The Housing and Urban Development (HUD) demonstration advanced health equity by testing a model of housing and supportive services with the potential to delay nursing home care and improve health outcomes for older residents in HUD‐assisted housing. The Lewin Group, part of OptumServe, designed and implemented a controlled demonstration in support of this initiative.

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Addressing health inequities in care to dually eligible individuals

Those dually eligible for Medicare and Medicaid experience high rates of chronic illness and high costs. Many of these individuals face systemic inequities, such as discrimination and barriers to care based on race/ethnicity, disability, and English proficiency. The Lewin Group, part of OptumServe, makes addressing health inequities a focus of our work by helping to improve providers' abilities to deliver disability-competent, person-centered, and culturally-competent care.

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Conducted health disparities analyses to support CMS State Innovations Group

With a goal of reducing health disparities and assessing the impact of social determinants of health, The Lewin Group, part of OptumServe, analyzed whether socioeconomic characteristics of a neighborhood — measured by an Area Deprivation Index (ADI) — in addition to health status, could support identification of high cost Medicare beneficiaries in the state of Maryland.

View the publication on the study.

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Meet our experts

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Naya Lindsey

Managing Consultant

View expert perspective

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Bert Sorongon

Managing Consultant

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Insights

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Issue brief: Response to COVID-19 disparities

OptumServe leveraged data and analytics to evaluate why health disparities occur and how to address them to drive better health outcomes across all populations.

Download the issue brief

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Social determinants of health

Complete the data picture.

View the white paper

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COVID-19 Area Vulnerability Index

Prioritize resources and optimize care to fight COVID-19.

Download the abstract

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Priority Identification Vaccine Operating Tool (PIVOT)

PIVOT provides the data analytics and visualization needed to optimize planning, administration and monitoring of vaccines.

Download the fact sheet

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Vaccine Outreach - Implementing Community Engagement (VOICE)

VOICE addresses vaccine hesitancy in at-risk and vulnerable populations.

Download the fact sheet

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