Key benefits
Here are a few of the ways we can help you and your patients.
Adherence support
We provide tools, including a text adherence program and Optum® Schedule My Fill, to help your patients follow their care plan. Patients using the Schedule My Fill program achieved 100% medication adherence and persistence.¹
Financial assistance
Optum Savings IQ™ connects patients with resources — foundation assistance, grants and copay cards — to help them pay for their therapy. Our financial assistance team helped save patients $823.5 million in 2023, and our annual goal is $1 billion this year.²
Dedicated support team
Our team of clinicians and patient care coordinators conduct first-fill consults, offer benefits checks, test claims, provide prior authorization and appeals support and perform welcome calls to enhance turnaround times and prevent care management gaps.
Digital provider solutions
The Optum Specialty Pharmacy provider portal is a secure, web-based pharmacy portal that gives you access to detailed patient information that makes it easier to prescribe specialty medications. The average wait time is 23 seconds to connect with a clinician via chat in our provider portal.³
Ways to prescribe
E-prescribe using the information below and we will route it to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
You can also fax or call us:
- Fax: 1-877-342-4596
- Call: 1-855-215-0235
Support resources for you and your patients
Choose how you want to get messages: via phone, fax or send a chat through the provider portal – we’ll communicate the way you prefer.
To help patients follow their treatment plan, we offer resources like an adherence text program and Schedule My Fill, a self-service refill tool that helps them avoid delays, minimize hassle and improve adherence.
With end-to-end clinical management, custom clinical programs for cystic fibrosis and pulmonary arterial hypertension, proactive patient updates and patient monitoring, we can help support the care for your patients.
Our provider and patient portals provide secure web-based anytime access to important healthcare information. Our patient portal and app make it easy for your patients to manage their condition anytime, anywhere. They can request refills, track orders, make payments, access live chat, and view or update account information.
Use our search tool to find medications that Optum Specialty Pharmacy and/or Optum Infusion Pharmacy can provide or facilitate access to.
Complementary solutions
Specialty Pharmacy
At Optum Specialty Pharmacy we make patient referrals, enrollment processes and online prescriptions easy for providers.
Specialty and Infusion Support for Hospitals
Get trusted support in sourcing specialty and infusion therapies or discharging patients to start receiving their treatments at home.
Payer support
We prioritize patient care through proactive insights that empower informed decisions and control costs — without compromising excellence.
Sources
1. Optum Specialty Pharmacy. Impact of Schedule My Fill on medication adherence and persistence among patients. April 1–December 2023.
2. Optum Specialty Pharmacy. Optum Exchange financial assistance book of business. 2023.
3. Optum internal analysis. January–September 2023.