(soft music)
-: At Optum, we are creating the future of healthcare.
We have the opportunity to bring this together
where we can now take all of these teams and assets
that we've both acquired and grown ourselves
over the past 10 years and bring them together,
led by our physicians, but really focused around
delivering a unique and differentiated experience
for our patients.
-: I think the future of care
is completely dependent on us, physicians.
We're the ones that are gonna have to transform
the way that we deliver care in this country,
we're gonna have to take responsibility
for how we redesign the healthcare delivery system,
and we're gonna have to be strategic
in how we go about our business dealings within the markets.
-: How do we create a low-cost healthcare ecosystem
that doesn't rely on significant hospital beds,
but is all focused around value to the patient,
value to our health plan payers, and importantly,
supporting our physicians doing jobs that they love.
-: Being physician-led is so important
because physicians, clinicians, have one goal in mind,
which is to take great care of patients.
-: I think we can be successful
at transforming healthcare in our country
if we concentrate on doing it
one community and one market at a time.
-: We have to face the marketplace as one organization
that's going to deliver excellent care to our patients,
attract new, young physicians who wanna be part
of what Optum is bringing to the table.
We have this unique opportunity
to transform healthcare in this country,
and that means we need to be one OptumCare, one team,
with one goal, and that is better care for patients,
better experience for physicians.
(lively music)
-: Focusing on our goals of having
a world-class patient experience
and a world-class provider experience
are actually two sides of the same coin
from my point of view.
We have a responsibility as an organization
to recognize the administrative burdens
that have been placed on our physicians
and our advanced clinical practitioners,
and we really need to commit ourselves
to relieving those burdens at every step that we can
because each of those burdens and administrative layers
gets in the way of the physician or the provider
being able to reach out to the patient
and connect with them deeply and personally
in a way that will enhance their outcomes
and give them a better chance of being able
to get back to the healthier life that they want to live.
-: We should be the preferred provider
in these key markets of local care ecosystems
around the country, whatever your age,
multi-payer, risk-based programs where it makes sense,
of all ilks, and so really deploying
a whole suite of business models
that are almost invisible to patients
so that they can just get the care that they need
when they need it.
(bright music)
-: I think to create the future of care
is going to require for us to have a common vision
of what we wanna be when we grow up.
I think we're still very much in our infancy,
but I think it's the engagement and the common culture
that are gonna be the absolute keys to us being successful.
-: We all have a responsibility to start to pay attention
to the rising cost and the low-value care
that's being delivered in our country,
and there's nobody that can change that
but the physicians that practice medicine here.
-: I think what's clear about the future of care
is that it's really about providing
the optimal or the right care for the patient,
and we're trying to do that by balancing quality,
cost and satisfaction of both the patient and the provider.
-: We have legacy ways of delivering care.
We have to rethink those pathways of care and understand,
is there a better way for us
to bring digital technology into our platform
to lower the cost of care,
to kinda meet people where they are
and bring them what they need.
-: It's also going to require highly engaged patients,
and so I think we will use technology
in very different ways,
whether that's home-based monitoring
or other ways for patients to interact with their care team
in a way that gives patients what they need
and keeps the provider available
for what's truly needed from them.
-: The next great hurdle for optimal care
is a focus on both patient education
and patient-shared decision making so that over time,
patients begin to understand that more care
doesn't equal better care,
that it's the exact right care that equals the best care.
-: With OptumCare,
we have an incredible opportunity in front of us
to literally create the future of healthcare
in the United States and beyond,
and I am incredibly honored
to be a part of this journey with all of you,
so thank you.
This is going to be great.