(soft melodic music)
Instructor: The RCD Facilities Process has
over 21 sub-processes combined
in the five functionality groups shown.
The business leverage RPA
to meet their key business challenges
of increasing volumes on PAS insourcing.
Particular focus was given to enable the following.
Let's see the manual and robotic processes and action.
The robot has a dedicated email inbox
which it checks daily for new cases.
Once new cases are found, the robot goes to work.
In the manual process, the RCD manager
had to manually assign cases,
once a new project was received.
This is very time consuming
and sometimes resulted in duplicates.
Through robotic process removes duplicates up front,
which greatly simplifies decisions further down stream.
Next, the national provider database is searched,
and provider data is validated for transferring to PICTS,
the way scenario case tracking system.
The manual process uses a word document as a staging area
for the data retreat.
The robot on the other hand,
stores the data and memory for easy transfer into PICTS.
Due to the risk of duplicates in the manual process,
the RCD team spends approximately 15 minutes checking
for duplicates.
This has been removed entirely from the robot process
due to process re-engineering.
The manual process involves three spreadsheets
on multiple macros to provide valid working data.
The robot has removed the macros
and dramatically reduce the processing time.
During the case updates, the robot achieves
substantially reduced processing times
due to standardization of inputs
and the removal of constant navigation
between the Word document, Excel spreadsheets,
on the PICTS application.
The final step in the RCD process assigns the case
to the non-physical team.
The robot handover is now complete.
A hundred and thirteen minutes ahead of the manual process.
(soft melodic music)