Your Healthcare Advocate can provide a report to determine if any of your forms have been rejected along with details on corrective actions to enable resubmission of those forms. If the original submission was received within the timely submission period (60 days from the date of service), the resubmitted HQPAF/PAF will qualify for full administrative reimbursement only after the Reject reason has been resolved. To avoid further delays in receiving your administrative reimbursement, review, resolve and resubmit your rejected forms as soon as possible. Reject resubmissions need to be received at Optum Processing before March 29, 2019. Please refer to the Healthcare Quality Patient Assessment Form (HQPAF)/ Patient Assessment Form (PAF) Error Code Explanations Sheet for additional information on Rejects.

Additionally, now is a good time to ensure that you have submitted your signature log, Account Set-up Form (ASF), W-9 and that you have enrolled in direct deposit to avoid rejections and delays in reimbursement. Direct deposit enrollment, as well as completed ASF and W-9 forms, need to be received at Optum by January 31, 2019. Administrative reimbursement pending due to failure to submit an ASF/W9 and/or enroll in direct deposit may be at risk.

For further assistance, please contact your Healthcare Advocate or the Optum Provider Support Center between 8:00 a.m. – 7:00 p.m. EST, Monday – Friday at 877-751-9207.

If you have any questions about the PAF or HQPAF programs, please contact your local Optum Healthcare Advocate or the Optum Provider Support Center between 6:30 a.m. – 4:30 p.m. PST, Monday – Friday, at 1‑877‑751‑9207 or email us here.