WEBVTT

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[NARRATOR] At Optum,
we want the health system

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to work better for everyone.

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That's why we work tirelessly
to develop and support

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world class digital services.

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Services like
Virtual Primary Care.

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[GEORGE GO] This thing
that I'm holding here.

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This is a powerful tool.

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[NARRATOR]
Simply put, Virtual Primary Care

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is a team of
primary care clinicians

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dedicated to conducting
virtual visits with patients.

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This includes
completing annual visits,

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chronic condition management,
and follow up care.

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[PHILLIP CAPP] It really
looks and feels a lot like

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traditional primary care, with
one very important exception,

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which is that your care team

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actually isn't
sitting in a building.

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But it doesn't mean that
you can't get services

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you know locally as well.

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[NARRATOR]
With Virtual Primary Care,

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patients will still
get in-person care

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when they need it,

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backed by the power of Optum.

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[PHILLIP] While this is
a virtual primary care experience

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as a product,
you still have the resources

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of the entire organization
behind you.

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[GEORGE] We can always
get them connected.

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That's really important
for patients to understand that.

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[NARRATOR] Virtual Primary Care
also addresses

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the nationwide shortage
of primary care physicians.

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This helps to balance
doctor availability

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throughout a region

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and gives them more
flexibility in their practice.

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[JOSHUA MUNRO]
So the biggest problem that

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we have is just simply
a supply and demand issue.

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There's a huge demand
and there's a very small supply.

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[GEN NANN GABRIEL]
For us schedulers it just helps

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by being able to have
access to more options.

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We're able to offer
patients appointments

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sooner versus later.

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[NARRATOR] Virtual Primary Care
will never replace

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in-person visits,

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but it's a good fit for patients

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who don't always need
to go to the doctor's office

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and love
being in their comfort zone.

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[JOSHUA] I've been able
to connect with patients who,

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for whatever reason,
have not been able to connect

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to a primary care doctor.

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Really have
been able to establish

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really nice relationships
with people.

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They seem to be really
comfortable opening up

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and talking about things
much more so than

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I would have expected.

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[PHILLIP] I love the fact
that this model really feels

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like it revolves around me,

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meaning that I can drive
the type of interaction

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that I need with my care team,

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using my smartphone
or my computer.

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[NARRATOR] Virtual Primary Care.

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Another digital solution
to support Optum's goal

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to make the health system
work better for everyone.