WEBVTT

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LINDA MAYS: Optum changed
my life by giving me

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the best doctor for my situation.

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DR. HILARY SCHROEDER:
We were here for Linda,

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so Linda could be here
for her family.

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[piano music and singing]

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She needed a lot of help.

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She was one of
the Medicare Advantage patients

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who had multiple chronic conditions.

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They were not well controlled.

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Good to see you.

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I love it when a patient

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finally adapts to
the Medicare Advantage plan.

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I can do so much more for them.

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I feel like my voice
is heard, with Optum.

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I love the resources
they provide to their patients.

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[music]

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LINDA MAYS: The first day
I met Dr. Schroeder,

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I was in tears

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and I was telling her
how broken I felt inside.

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Nothing was working.

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Medications weren't working.

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It was like I was just being pushed
from doctor to doctor,

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medicine to medicine.

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[music]

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I spent six months in the hospital.

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DR. HILARY SCHROEDER:
She was ready for someone to listen,

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ready for someone who had hope

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that she would get
better than she was.

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LINDA MAYS: Dr. Schroeder
would turn her chair around

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and just look in my eyes
and listen to everything I said.

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DR. HILARY SCHROEDER:
I asked for her to bring me

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her previous medical records

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so I could try to put
this puzzle together.

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I printed a whole stack of at least
400 pages’ worth of information,

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circling, highlighting,
making a list bullet-pointed

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to figure out, okay,
what am I dealing with?

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I started to follow up
with her very regularly,

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once a month,
more so if she needed to.

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And then we finally ordered
some additional imaging,

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got her in the right hands
of specialists,

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and then started to
follow up with them.

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LINDA MAYS: She didn't just
leave you out there alone.

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She really took me under her wing

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and said, look,
we're going to fix all this.

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It’s going to take time,

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but we're going to fix this.

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And she did.

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She did.

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I never thought
I would get to this age,

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and I thought life was over, before.

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I really did.

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I thought life was over.

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DR. HILARY SCHROEDER:
Trying not to tear up.

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[music]

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That means a lot.

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That's really one of
the main reasons

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I went into medicine.

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That is my overall goal
with all of my patients.

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LINDA MAYS: I am more than healthy.

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I have a real life now.

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[blender]

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I have a life.

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[laughter]

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I have grandkids
and I can do what I want.

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The reason why
I like Medicare Advantage

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is because there's
so many different benefits to it.

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Just being on Medicare,

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you're limiting yourself.

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My care is excellent because

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I have a doctor who has a team

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that they work together.

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They need me and I need them.

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So I want to be
the best mom, the best grandma.

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I know I made the right choice.

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Mm-hmm.

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[music fading]