Customer service
For information, call us at 1-719-522-1133, TTY users should call 711. Our representatives speak English.
Patient portal
Find your medical records, schedule an appointment, connect with your doctor and more.
Forms and resources
Find patient forms and helpful resources.
FAQ
We value your feedback. There are 2 easy ways to get in touch with our patient experience team:
Phone: 1-719-463-5518, TTY 711
You may receive a patient satisfaction survey after your visit, and we hope you take a few minutes to fill it out. Your feedback helps improve the care we offer.
Do you know that the average cost of an emergency room (ER) visit is 10 times higher than an urgent care visit? We’ll help make sure that you get the right care at the right time — 24 hours a day, 7 days a week.
Denver metro area: call us first
If you need care, call your doctor's office even if it's after hours. Our care team will guide you to the right place, saving you time, hassle and money.
Colorado Springs urgent care locations
Optum Medical Center Point Urgent Care
1633 Medical Center Point, Colorado Springs, CO 80907
Phone: 1-719-636-2999, TTY 711
Optum Monument Urgent Care
15909 Jackson Creek Parkway, Monument, CO 80132
Phone: 1-719-488-9933, TTY 711
Optum Roundhouse Urgent Care
600 S. 21st St., Colorado Springs, CO 80904
Phone: 1-719-635-5900, TTY 711
Urgent care hours for all locations:
Monday–Friday, 7:30 a.m.–7:30 p.m.
Saturday, 7:30 a.m.–4:30 p.m.
Sunday, 7:30 a.m.–2:30 p.m.
Other urgent care options:
For in-home care, call DispatchHealth at 1-720-647-5329, TTY 711
For walk-in urgent care locations in Denver, visit Nextcare.com
You must fill out a medical release form to transfer your records to or from New West Physicians. Separate forms are available and downloadable on the forms and resources page.
- Patients transferring medical records to New West Physicians.
- Upon completion, you will need to bring this form into your doctor's office.
- Patients transferring medical records from New West Physicians.