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Optum Colorado patient support

Questions? We'll help you find what you're looking for.

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It's easy to pay your bill online

Pay your Optum bill quickly and securely in seconds. The option you want depends on your provider.

Optum Colorado in Denver (NWP)

If you got a bill from Optum Colorado in the Denver area (New West Physicians), you can pay it online. For questions, call 1-866-274-0907.


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Optum–Colorado Springs

If you got a bill from Optum Colorado in the Colorado Springs area, you can pay it online. For questions, call 1-877-229-3448.


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Mountain View Medical Group (MVMG)

If you got a bill from Optum Colorado in the Pikes Peak area (MVMG), you can pay it online. For questions, call 1-866-764-7729.


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Customer service

For information, call us at 1-719-522-1133, TTY users should call 711. Our representatives speak English.

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Patient portal

Find your medical records, schedule an appointment, connect with your doctor and more. 

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Forms and resources

Find patient forms and helpful resources.

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We value your feedback. There are 2 easy ways to get in touch with our patient experience team: 

You may receive a patient satisfaction survey after your visit, and we hope you take a few minutes to fill it out. Your feedback helps improve the care we offer. 

Do you know that the average cost of an emergency room (ER) visit is 10 times higher than an urgent care visit? We’ll help make sure that you get the right care at the right time — 24 hours a day, 7 days a week.

Denver metro area: call us first 

If you need care, call your doctor's office even if it's after hours. Our care team will guide you to the right place, saving you time, hassle and money.

Colorado Springs urgent care locations

Optum Medical Center Point Urgent Care
1633 Medical Center Point, Colorado Springs, CO 80907
Phone: 1-719-636-2999, TTY 711

Optum Monument Urgent Care
15909 Jackson Creek Parkway, Monument, CO 80132
Phone: 1-719-488-9933, TTY 711

Optum Roundhouse Urgent Care
600 S. 21st St., Colorado Springs, CO 80904
Phone: 1-719-635-5900, TTY 711

Urgent care hours for all locations:

  • Monday–Friday, 7:30 a.m.–7:30 p.m.

  • Saturday, 7:30 a.m.–4:30 p.m.

  • Sunday, 7:30 a.m.–2:30 p.m.

Other urgent care options:  

You must fill out a medical release form to transfer your records to or from New West Physicians. Separate forms are available and downloadable on the forms and resources page.