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Incorporate the Patient's Voice

Incorporating the voice of the patient can be the most critical step in patient journey analysis because it provides insight into motivations behind the actual data.

Lou Brooks, vice president of commercial analytics, talks more about the data that goes into understanding the voice of the customer.

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Podcast transcript: Incorporate the Patient's Voice

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Video Podcasts Introduction

What is a patient journey analysis?

A carefully thought out and executed patient journey analysis can provide valuable insights.


Episode 1

Identify the Right Goals

Learn how to identify goals for conducting a patient journey analysis.


Episode 2

Engage the Right Team

Learn how to engage the right multidisciplinary team members for a successful analytics project.


Episode 3

Plan for Success

A set plan is essential for your analytics project. Learn the three must-have plan elements.


Episode 4

Develop a Patient Journey that Works for You

Patient journey maps can become complex quickly. Learn techniques for reducing the clutter.


Episode 6

Embed Patient Perspectives in Your Organization's Goals

Failure to include the patient perspective in your objectives can make goal achievement difficult.


Episode 7

Implement Attainable Objectives

Prioritizing your objectives is a critical step in your patient journey analysis.


Episode 8

Monitor and Modify Your Strategy as Needed

The performance of a patient journey analysis strategy depends on how well it is monitored.