Deploying digital health care technologies
OptumServe delivers proven digital health care technologies to increase access and provide a better health care experience.
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Contact us to learn more about OptumServe and how we can help improve health outcomes for those who serve.
An unwavering health IT partner
Digital health solutions, including telehealth, are important components to increase efficiency within health care. OptumServe offers federal government partners robust health IT solutions proven successful at one of the largest health care organizations in the world — UnitedHealth Group.
Our unrivaled health care knowledge, combined with our end-to-end technology, allows us to be a unique and reliable partner.
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Nurse lines and virtual visits: A complementary pair
In our rapidly changing health care landscape, OptumServe offers agencies cost-effective, easily accessible ways to deliver quality care to those they serve.
How we help
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Human-centered design
In a technology-driven world, it’s important to not lose sight of the human element. Human-centered design builds health care technology and programs that are easy for consumers to understand.
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Self-service health care scheduling
OptumServe created a fully automated appointment scheduling tool to make it easier for consumers to receive support for their health care needs.
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Telephonic Lifestyle Coaching for Veterans
Telephonic lifestyle coaching (TLC) can help support positive health behaviors that promote well-being, prevent illness and reduce the burden of chronic conditions. Learn how the TLC program for Veterans helps support the Veterans Health Administration.
Digital health solutions for the Military population
Listen to Peter Walker, Chief Information Officer at OptumServe, explain how digital health solutions can help address the socioeconomic needs of a population. Hear about specific solutions that OptumServe has implemented successfully for Military and Veteran populations.
Peter Walker
Peter Walker:
I'm Peter Walker, CIO for OptumServe. Digital health solutions can be a great way to address the socioeconomic needs of a population. For instance, scheduling transportation to and from a healthcare appointment or addressing the demographic needs of a rural population using telehealth.
Peter Walker:
In a complex world of healthcare, we are always looking for ways to simplify and improve the process for our service members and veterans. And one of the digital health solutions we've seen be effective and successful with those groups is our self service appointment scheduling. It's a fully automated solution that handles the requesting, assigning, scheduling, and completion of appointments. Essentially, it puts the individual in control of their appointments and eliminates the need for them to contact a call center. The system sends confirmations and reminders that help make it easy for the service members and veterans to make their appointments, which ultimately makes it easier for us to keep them happier and healthier.
Peter Walker:
It really evolved out of a desire to make sure we were finding the best way to take care of the service men and women that were needing to come and get health services from us. We interviewed a number of service members and asked them, as part of the programs that we run for them, they need to make appointments and see healthcare professionals during the year, what they least wanted to do was call into a call center and spend 15 minutes on the phone with someone trying to arrange that appointment. And so what we did was create this self service appointment process, the service members got what they needed, they didn't have to call a call center, and the feedback we got as a result of implementing that was, "Best thing you've ever done." So it's a great example of how a simple technology solution helps meet a very specific need.
Peter Walker:
Having the right workforce in place to help create and deliver a digital health solution is critical. That's why OptumServe and the larger UnitedHealth Group invest in the development of a broad range of professionals, trained to leverage the latest technologies to deliver improved health care, access, quality, and outcomes. In the federal healthcare industry, you always have to be on your toes looking for new ways to innovate. And innovative ideas don't start with technology, they start with people. This is the kind of work that I have always wanted to do leading great team of IT professionals, but particularly the mission that we fulfill at LHI and the rest of OptumServe is what pulls at my heart. So the idea of taking care of those men and women who are serving, or have served, is what gets me up in the morning and makes me want to deliver for them every day.
OptumServe: An ally of Military health
Improving the health, well-being and health care experience of Service Members and their families is a core focus of our mission.
Committed to serving the Military population
Deliver care at key phases of life for the Military population.
Provide proper care with focused and precise behavioral health services.