Transforming pharmacy through synchronization

Hear from OptumRx chief medical officer, Sumit Dutta

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Synchronization is one of the ways that we transform health care here at Optum. We take advantage of our core competencies clinical expertise, data analytics and technology in order to make members’ lives healthier and to drive down their total cost of health care. We take pharmacy, medical, behavioral, demographic, laboratory, all relevant information in order to produce the next best action for our members. What next best action is, is an opportunity for a member’s health. We present those opportunities really completely circling that member. It could be to the member through our digital tools. It could be to our customer service agents who receive an inbound phone call. It could be to the physician, through our PreCheck My Script tool. In fact we’ve shown that we can achieve additional medical savings by using this synchronized approach.



Synchronization is one of the ways we transform health care. Leveraging our next best action model, we’re able to surround the member and provide them with opportunities to make their lives healthier and drive down their total cost of care.

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