Customer and employee engagement are critical to business growth. The Net Promoter Score (NPS®) helps businesses know how satisfied their customers are.
A similar metric exists for employee experience. The employee Net Promoter Score® (eNPS) helps businesses measure employees’ experience with their company. It is based on a similar question to the core NPS measure.
Based on their answers to the question below, the metric identifies employees as promoters, passives or detractors.
Read this white paper to find out more about the connection between well-being and eNPS.
On a scale of 0-10, how likely are you to recommend this company as a place to work?
Optum® research found that when companies invest in employee well-being programs, their employees’ experience improves. Higher eNPS scores reflects this.
Two factors stand out among employees who would recommend their employer as a great place to work. These factors are employees have access to a comprehensive number of well-being programs, and more importantly, employees who actively participate in them.
Optum looked at employees who have access to 7–8 health and wellness program categories through their employers. Compared to employees with no access to such programs, they are:
How can companies boost their eNPS?
We found eNPS strongly correlates with employers offering health and wellness programs.
But offering the programs is not enough. Employers need to have the right mix of programs. Based on our research, employees’ taking part in programs has a stronger impact on eNPS than program access alone. In fact, the impact is three times greater.
What are the health differences between eNPS promoters and detractors?
Promoters overall are in better health:
- 73 percent of promoters say they are in excellent or very good health
- 54 percent of detractors say they are in excellent or very good health
On the other hand, detractors report more stress related to work than promoters. Employers have an opportunity to support the unique well-being needs of detractors. They could offer programs to address stress, financial health and relationships with co-workers.
Work stressors (percentage experienced 2–3 times or more often — past year)
Make your investment in employee health pay off
Employee experience matters. Not only because it’s the right thing to focus on, but also because it has the potential to drive better business outcomes. The better you can make your employees’ experience, the more likely you are to outcompete other businesses.
eNPS, a reliable indicator of employee experience, can be improved through offering and engaging employees in a wide variety of health and well-being programs.