Curing patient financial pain
View guidance to improve the patient financial experience.
The effects of a negative patient financial experience can last longer than the recovery from the health event that brought the patient to you.
Opportunities to impress patients are abundant. But they can be elusive unless you understand all segments of the financial journey. That includes pre-service, to time of service and post-service.
Meeting key flashpoints across the financial experience can mean the difference between patient satisfaction and a highly negative social review. More important, it can mean the difference between your patients paying or not paying what they owe. And that has considerable downstream implications.
If you're ready to move beyond reacting to individual issues, this paper offers insights on a way forward. The Optum Advisory Services approach can deliver an excellent patient financial experience for all who receive care from your system.