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Until it's fixed. Optum logo. 

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Get down to the business of a better health system with our new health care innovation podcast

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Listen on Spotify 

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Listen on Apple Podcasts 

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The can't-miss podcast for professionals across health care

What makes our health system in the U.S. so complex to navigate, standardize, pay for — and fix? "Until It's Fixed" takes listeners on a journey to all corners of the system to better understand what’s working, what’s broken, and how stakeholders are working to bring needed change and navigate forward.

In the first season, hear from health industry experts and innovators on several critical topics, including:

  • Supporting whole-person health 
  • Untangling administrative complexity
  • Rethinking and retooling care delivery and management
  • Enabling digital transformation to realize its promise

Health system leaders and business professionals, and those interested in health care, will gain inspiration and practical learnings on where and how combining human ingenuity with technology application will bring change today and in the future.

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  • Speaker 1:

    We close this evening with a report from doctors working in hospitals across the country, who claim that the interruption in the supply of PPE-

     

    Susan Dentzer :

    The human toll of COVID-19 has been incalculable and it has disrupted America's healthcare system along with so much else. But for all its strengths, that same system was broken in many ways long before the pandemic hit.

     

    Susan Dentzer :

    Welcome to Until It's Fixed, a podcast by Optum, about harnessing technology to create and improve healthcare.

     

    Speaker 3:

    There was one study that found life expectancy can differ by up to 20 years depending on the county that you live in.

     

    Speaker 3:

    So, if we can address their social needs, we can then help reduce their medical costs in the future and help them live healthier lives.

     

    Susan Dentzer :

    I'm Susan Dentzer and I'll be your host for this probing 10-part series.

    Susan Dentzer :

    It's aimed at anyone and everyone who cares about healthcare in America and who has ever asked why, since this system is state-of-the-art in so many ways, does it have to be so expensive, so difficult to navigate and so complex?

    Speaker 4:

    Are you eligible for that service? Do you have coverage for that? Are you inside or outside of your deductible? Is that provider in-network? Did they perform maybe additional tests? And if they did, did they receive the appropriate authorization in order to be able to perform those services?

    Susan Dentzer :

    Our series will feature both Optum's own experts and distinguished leaders in healthcare. They'll explain how human ingenuity, data, analytics and technology are coming together to address some of the toughest issues that the health system faces.

     

    Speaker 4:

    We have built many of those capabilities today. We have them in our mobile apps, as well as our web capabilities online.

    Create new speaker:

    Those are the kinds of things that we can do collectively to really affect change in the industry and make it much more efficient for everybody.

    Susan Dentzer :

    Welcome to Until It's Fixed.

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Hosted by respected health care advocate Susan Dentzer 

Susan Dentzer is a health and health policy thought leader and news commentator. She is the editor and lead author of Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care.

Dentzer is one of the nation’s most respected health policy experts and thought leaders and a frequent speaker and commentator on television and radio, including PBS and NPR. She is the Senior Policy Fellow at the Robert J. Margolis Center for Health Policy at Duke University.

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  • Susan Dentzer is Senior Policy Fellow for the Robert J. Margolis Center for Health Policy at Duke University. Based in Washington, D.C, she focuses on the COVID-19 pandemic response, telehealth and other health system transformation, biopharmaceutical policy, health care issues in the 2020 presidential election, and other key health policy issues.  

    Dentzer is one of the nation's most respected health and health policy thought leaders and a frequent speaker and commentator on television and radio, including PBS and NPR. She is an author of commentaries and analyses in publications such as Modern Healthcare. She was also the editor and lead author of the book Health Care Without Walls: A Roadmap for Reinventing U.S. Health Care.

    From March 2016 to February 2018, Dentzer was president and CEO of NEHI, the Network for Excellence in Health Innovation, a nonprofit, nonpartisan organization of more than 80 stakeholder organizations from across all key sectors of health and health care. She has served as senior policy adviser to the Robert Wood Johnson Foundation, the nation’s largest philanthropy focused on health and health care in the United States. Previously, she was the editor-in-chief of the policy journal Health Affairs and was the on-air health correspondent for the “PBS NewsHour.” Dentzer wrote and hosted the 2015 PBS documentary, “Reinventing American Healthcare,” focusing on the innovations pioneered by the Geisinger Health System.

    Dentzer is an elected member of the National Academy of Medicine and also serves on the board on Population Health and Public Health Practice of the National Academies of Science, Medicine, and Engineering. She is an elected member of the Council on Foreign Relations, a fellow of the National Academy of Social Insurance, and a fellow of the Hastings Center, a nonpartisan bioethics research institute. She is also a member of the Board of Directors of the global humanitarian organization International Rescue Committee and a member of the board of directors of Research!America, which advocates on behalf of biomedical and health-related research. Dentzer is a member of the board of directors of the Public Health Institute, a nonprofit organization addressing public health issues and solutions nationwide. In addition, she serves on the global access public policy advisory committee for Roche, the international biopharmaceutical company based in Basel, Switzerland. She is a member of the Boards of Advisors for RAND Health and for the Philip R. Lee Institute of Health Policy Studies at the University of California-San Francisco. From 2011 to 2017, she was public member of the Board of Directors of the American Board of Medical Specialties, which assists 24 medical specialty boards in the ongoing evaluation and certification of physicians.

    Dentzer graduated from Dartmouth, is a trustee emerita of the college, and chaired the Dartmouth Board of Trustees from 2001 to 2004. She serves on the advisory board for the Center for Global Health Equity at Dartmouth and was previously a member of the Board of Advisors of Dartmouth’s Geisel School of Medicine. Dentzer holds an honorary master’s degree from Dartmouth and an honorary doctorate in humane letters from Muskingum University. 

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Latest episodes

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Episode 1: Data, Disruption and Innovation

OCTOBER 6, 2020

Innovating within health care vs. disruption from outside offers unique perspective to transform the health system.

LISTEN TO EPISODE