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FAQs

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You have questions, we have answers.

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Technical

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  • For an optimal experience the latest Windows (versions 8 and 10) and macOS (10.13 or newer) are recommended along with the following browsers: Edge, Chrome, Firefox or Safari. Internet Explorer and mobile browsers are not supported. In addition, ensure you have a strong internet connection, close any non-essential tabs in your browser or applications on your computer. If you do experience buffering or video freezes, we suggest reloading the page you are on.
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  • You are not required to have your video or microphone on to participate.

     

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GENERAL QUESTIONS

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  • To access Optum Forum 2020, reference the pre-event email sent on September 28 with instructions on how to login.

    You will access the event here, using your email address and confirmation number.

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  • Please reference your registration confirmation email or pre-event email sent on September 28 to locate your confirmation number.
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  • Simply go back to the event URL to reenter your email address and confirmation number.
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  • Yes, but anyone wanting to attend must already be registered.
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  • There is not a mobile app for Optum Forum 2020.
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  • All session programming is in Central Daylight Time (CDT).
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  • On Wednesday, September 30, start your day with one of our wellbeing activities at 8:00 a.m. CDT. Optum Forum 2020 programming officially begins with our Opening Keynote at 10:00 a.m. CDT.
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  • At 3:15 p.m. CDT on Thursday, October 1, following our closing musical guest performance, by Grammy Award winner, Leon Bridges.
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  • Many of our sessions offer chat Q&A which will be easily viewable in the session window.
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  • Session registration is not required and you may join any session of interest. If you are unable to attend a session of interest at the scheduled time, on demand viewing will be made available shortly after it concludes and available to view until October 30.
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  • Once the session is live, click on the “Join Session” button within the agenda item.  You may click on “Explore Session” within the agenda item prior to the session going live to view additional details about the session.
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  • No, there are no capacity limits for our sessions. 
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  • Yes, each session will have closed-captioning.
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  • Each session will be available on demand shortly after it has concluded. On demand viewing will be accessible until October 30.
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  • Some presentations may be available for download. If there is a related resource for a session, it will be listed on the session player page.
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  • Registration information will be provided in early 2021. If you would like to be notified when registration opens, click here
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Networking

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  • Yes, to begin networking navigate to ‘Connect & Explore’. Complete your profile, request 1:1 meetings. 1:1 networking meetings can be scheduled during the ‘Connect & Explore’ timeframes during Optum Forum 2020. You will need access to your microphone, video is optional.
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  • Community Connections are expert-led small group meetings. To locate, go to ‘Connect & Explore’ and select the ‘Community’ tab. Sessions will be listed by time and topic. You will need access to your microphone.
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If you have additional questions that were not addressed, please contact us at optumforum@optum.com

CODE OF CONDUCT:

Optum Forum 2020 is dedicated to providing a pleasant experience for all attendees, regardless of gender, age, sexual orientation, disability, physical appearance, race, or religion (or lack thereof). The meeting organizers will not tolerate harassment of attendees in any form. Inappropriate language and imagery will not be accepted in any of the virtual event spaces including the session chat Q&A, Community Connections or social media. Any attendee that violates these rules may be removed from Optum Forum 2020 and any future events at the discretion of the meeting organizers.

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Together for a healthier world.