Our approach considers each individual, from the person who calls with one question, to someone who has multiple health concerns. Our advisors identify and address each person's individual needs.
in clinical services engagement, on average1
say their advisor is an appropriate resource2
in call transfers1
Optum advisors take health care benefits from a compartmentalized system to an integrated experience where each vendor partner’s core expertise is optimized.
Case study: Large employer client
Download case study (PDF 251kb)