Learn about our approach
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72% of employers strongly believe employees don’t know how to navigate the health care system.1 We help your employees navigate their benefits and guide to the best solution for each of them.
Providing meaningful support and a safety net can deepen employees' engagement with their benefits, allowing them to focus on what matters.
Your employees' well-being is important to you, so we make that our priority. Let us help your employees by:
Soon, we’ll be introducing Optum Guide™, an active approach to advocacy that guides members to the comprehensive care and support they need.
Needing a surgery was a surprise to Jess. Would she be able to afford it?
Without his pilot badge, Samuel would have missed the flight he was piloting.
Mia learned how to deal with her daughter’s cystic fibrosis, but she never got ahead of the claims and billing paperwork.
After losing a family member to violence, Mark needed help.
Health care and benefits can be difficult to understand. For seamless navigation across the benefits ecosystem, employees can connect with an advisor via phone, chat, application, online and even on site.
Compassionate advisors delivering a personalized experience are the heart of Optum® Advocacy. Increasing employee engagement drives satisfaction and reduces health care costs. Healthier, better performing employees lead to better business outcomes.
Our advisors are here for your employees. Their experience and compassion enables them to take on the complicated issues, allowing your employees to focus on their work, family and well-being.
Whether your employees are filling a prescription, searching for a doctor or connecting with a new benefits program, we’re here to help guide them 24/7. Hear from two of our advisors below.
“I like to help connect the dots for employees and help them make the most of their benefits. I never want them to have to focus on the intricacies of how their insurance works. I want them to focus on getting better.”
— Emily Saewert, compassionate listener, 3.5 years at Optum
"It starts with us and ends with us. We listen and try to understand what the underlying stressor is. Even though we’re on the phone, we imagine we’re talking to them in person.”
— Lucky Cha, expert problem solver, 3 years at Optum