A novelty becomes commonplace
Before 2020, virtual health care was something of a novelty. Few people had tried connecting with their doctor through online video chats, phone appointments or remote patient monitoring. Many lacked the access needed to do so.
With COVID-19, efforts to expand or roll out new systems launched quickly. They showed that virtual health care could help improve outcomes and provide more equitable access to care.
Now Optum is working to grow and evolve virtual health to meet all people where they are. That means matching the best of what technology can offer with high-quality care.