Treatment Decision Support

Connect members with the right treatment, right provider, right medication and right lifestyle

Optum™ NurseLine(SM) is a decision support service that connects members with specially trained nurse “coaches” who address a consumer’s immediate symptom in addition to issues that impact their quality of life and quality of care.

Using a proactive coaching model combined with our powerful eSync Platform(SM) technology, Optum™ NurseLine(SM) service connects members with the:

  • Right treatment — guidance on when and where to seek care
  • Right provider — scheduling appointments with high-quality network providers
  • Right medication — coaching on lower cost options, drug interactions and appropriate use
  • Right lifestyle — referring to wellness and behavioral health services
  • Supports a full range of health care needs: Medication use, primary care provider relationships, health and wellness, treatment and symptom support
  • Available 24 hours a day, 7 days a week
  • “Live” nurse access over the phone or through NurseChat(SM) online
  • Appointment scheduling with high-quality, network providers
  • Wellness and behavioral health referrals


  • 2-to-1 average return on investment
  • 70 percent of callers with ER pre-intent avoid the visit after a Optum™ NurseLine(SM) call
  • 8.8 hours reduced absenteeism per employee/per event

For informational purposes only. This service should not be used for emergency or urgent care situations. In an emergency, call 911 or go to the nearest emergency room. The Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor's care. The services are not an insurance program and may be discontinued at any time.