Contact Information Directory

Select from the alphabetical listing below or select from the segments listed alphabetically.

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Bank Optum Bank HSAs

Call (866) 234-8913 | Optum Bank

Behavioral Health

Mental Health, Substance Abuse, EAP
Call (800) 888-2998 | Members | Providers | New Mexico | New York City | Pierce County, WA | Salt Lake County | San Diego

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Caremedic Technical Support

Call (800) 761-9830 | Email support@caremedic.com

Caretracker Technical Support

Call (800) 894-0733 | Email optumpmemrsupport@optum.com

CES iCES Technical Clinical Support

Call (800) 765-6818 > Opt 1 | Email ats.techsupport@optum.com (Technical) | Email cesclient.support@optum.com (Clinical)

Claims Manager Technical Support

Call (800) 765-6818 opt2 > opt 1 | Email claimsmanager-client-support@optum.com

Claredi Classic Technical Support

Call (800) 765-6818 | Email claredisupport@ediconnect.com

Complex Medical Condition

Tranplantation, Cancer, Chronic Kidney Disease, Congenital Heart Disease, Infertility, Neonatology, Obesity, Pregnancy, Women's Health Service
Call (800) 847-2050 | Complex Medical Website

Computer Assisted Coding Technical Support

Call (888) 224-6300 Opt 2 | Email support@alifemedical.com

Connectivity Solutions (EDI) Technical Support

Call (866) 367-9778 | Email service2@optum.com

Contract Manager Technical Support

Call (800) 765-6818 opt 1 | Email ats.contractmanager.support@optum.com

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EasyGroup Client Technical Support

Call (800) 999-3747 Opt 6 | Email client.services@optum.com

Encoderpro.com/FeeAnalyzer.com Technical Support

Call (800) 765-6797 | Email techsupport@optum.com

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Financial Accounts, COBRA, and EPS

Health Saving & Reimbursement Accounts, Retiree Accounts, Benefits Administration, COBRA Administration, Electronic Payments & Statements
Members: HSA: Call (866) 234-8913 , option 1 | Cobra, FSA, HRA, Retiree Accounts: Call (877) 365-7923 | Providers: HSA: Call (866) 234-8913 option 4 | Cobra, FSA, HRA, Retiree Accounts: Call (866) 898-4584 | Electronic Payment & Statements: Call (877) 620-6194 | Financing & Credit: Adrian Hebig at: Call (763) 732-6269 | Financial Website

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GeoSuite: GeoNetworks, GeoCoder, Data Cleaner, Directory Expert, Disruption Analysis, NetworksPro

Call (800) 683-8434 opt 1 | Email geosupport@optum.com

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Healthia Exchange Technical Support

Call (952) 833-6152 | Email healthiasupport@healthiaexchange.com

HIE Support

Call (877) 296-5685 | Email HIEsupport@optum.com

Hospital Benchmarks

Call (800) 859-2447 opt 2 | Email client.services@optum.com | Website

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Lien & Accident Information

Subrogation/Third Party Liability Questionnaire
Call (866) 876-2791 | Recovery Facts Questionnaire

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Media Request

Call (866) 386-3404 | Email info@optum.com

Medpoint Health Report Request

Call (888) 206-0335

Medpoint Technical (Client Support)

Call (866) 818-7503 | Email client.support@optum.com

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Netwerkes.com

Call (866) 521-8547 | Email netwerkesedisupport@netwerkes.com

NowClinic

Call (877) 270-7516 | NowClinic Website

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Optum Clinical Solutions (Picis)

Call (866) 405-5402 | https://users.picis.com

Optum Corporate Address

13625 Technology Drive, Eden Prairie, MN 55344
Call (952) 833-7100 | Email info@optum.com

OptumCoding

Purchase medical coding, billing or reimbursement books/eProducts online
Call (800) 464-3649 | OptumCoding Website

OptumHealth Allies

Discount Health & Wellness Program
Call (800) 377-0263 | OptumHealth Allies Website

OptumInsight.com (Client Portal)

Call (800) 765-6818 opt 5 | Email productservices@optum.com

OptumLYNX Outpatient Charge Capture

Call (866) 295-8858 | Email support@lynxmed.com

OptumRx Prescription Customer Service

Call (800) 788-4863 | OptumRx Website

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Parallax Technical Support

Call (800) 367-2427

Physical Health

Chiropractic, Physical Therapy, Occupational Therapy, Speech Therapy, Complementary Alternative Medicine
Call (800) 873-4575 | Physical Health Provider Locator

Provider Inquiry Resolution Team

Questions regarding a Claim Audit on Medical Records
Call (800) 414-2013

Provider Lookup Technical Support

Call (800) 683-8434 opt 2 | Email solutionservices@optum.com

Provider360 Technical Support

Call (800) 683-8434 opt 4 | Email solutionservices-p360@optum.com

ProviderMatch Technical Support

Call (800) 683-8434 opt 1 | Email providermatch@optum.com

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State Fee Schedule Support

Call (800) 765-6818 opt 4, opt 3 | Email statefeeschedule-support@optum.com

Stepwise Medical Underwriter Impact Suite or Insight Chart Sync Technical Support

Call (866) 818-7503 | Email client.support@optum.com

Symmetry Suite Technical Support

Call (866) 818-7424 | Email symmetrysupport@optum.com

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Webstrat/Winstrat or Rate Manager Technical Support

Call (800) 999-3747, opt 6 | Email client.services@optum.com

Wellness Portal Support

Online Portals, Health Assessments, Online Wellness Programs, Online Coaching

Call (866) 868-5484

Workers Comp EDI Technical Support

Call (877) 234-0449 | Email workerscomphelpdesk@ediconnect.com

Back to Top

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+   Bank Optum Bank HSAs
+   Behavioral Health
+   Caremedic Technical Support
+   Caretracker Technical Support
+   Claredi Classic Technical Support
+   Complex Medical Condition
Tranplantation, Cancer, Chronic Kidney Disease, Congenital Heart Disease, Infertility, Neonatology, Obesity, Pregnancy, Women's Health Service Call (800) 847-2050 Complex Medical Website
+   Computer Assisted Coding Technical Support
+   Connectivity Solutions (EDI) Technical Support
+   EasyGroup Client Technical Support
+   Encoderpro.com/FeeAnalyzer.com Technical Support
+   Financial Accounts, COBRA, and EPS
Health Saving & Reimbursement Accounts, Retiree Accounts, Benefits Administration, COBRA Administration, Electronic Payments & Statements
Members: HSA: Call (866) 234-8913 , option 1 | Cobra, FSA, HRA, Retiree Accounts: Call (877) 365-7923 | Providers: HSA: Call (866) 234-8913 option 4 | Cobra, FSA, HRA, Retiree Accounts: Call (866) 898-4584 | Electronic Payment & Statements: Call (877) 620-6194 | Financing & Credit: Adrian Hebig at: Call (763) 732-6269 | Financial Website
+   GeoSuite: GeoNetworks, GeoCoder, Data Cleaner, Directory Expert, Disruption Analysis, NetworksPro
+   Healthia Exchange Technical Support
+   Lien & Accident Information
Subrogation/Third Party Liability Questionnaire Call (866) 876-2791 Recovery Facts Questionnaire
+   Medpoint Health Report Request
+   Medpoint Technical (Client Support)
+   Optum Clinical Solutions (Picis)
+   Optum Corporate Address
13625 Technology Drive, Eden Prairie, MN 55344 Call (952) 833-7100 | Email
+   OptumCoding
Purchase medical coding, billing or reimbursement books/eProducts online Call (800) 464-3649 OptumCoding Website
+   OptumHealth Allies
Discount Health & Wellness Program Call (800) 377-0263 OptumHealth Allies Website
+   OptumInsight.com (Client Portal)
+   OptumLYNX Outpatient Charge Capture
+   OptumRx Prescription Customer Service
+   Parallax Technical Support
+   Physical Health
Chiropractic, Physical Therapy, Occupational Therapy, Speech Therapy, Complementary Alternative Medicine Call (800) 873-4575 Physical Health Provider Locator
+   Provider Inquiry Resolution Team
Questions regarding a Claim Audit on Medical Records Call (800) 414-2013
+   Provider Lookup Technical Support
+   ProviderMatch Technical Support
+   Stepwise Medical Underwriter Impact Suite or Insight Chart Sync Technical Support
+   Symmetry Suite Technical Support
+   Webstrat/Winstrat or Rate Manager Technical Support
+   Wellness Portal Support
Online Portals, Health Assessments, Online Wellness Programs, Online Coaching
Call (866) 868-5484
+   Workers Comp EDI Technical Support